ChillCC Privacy Policy
ChillCC is a content and customer support tool used to organize original videos, publish videos to authorized TikTok and Instagram accounts, review account performance, and manage supported customer interactions. This Privacy Policy explains how ChillCC collects, uses, stores, shares, and deletes information when a user connects a platform account or otherwise uses the service.
This policy applies to the ChillCC app and related services. It does not describe the privacy practices of TikTok, Meta, Instagram, or any other connected platform.
1. Information We Process
Depending on the permissions granted by a business user, ChillCC may process the following information:
- Instagram professional account profile information, such as account identifiers, usernames, profile metadata, and connected business asset information.
- Instagram comments, replies, mentions, comment identifiers, media identifiers, timestamps, commenter profile information available through the API, and moderation status.
- Instagram direct messages, conversation identifiers, message text, message metadata, sender identifiers, timestamps, attachments or media metadata available through the API, and message status.
- Business user account information needed to operate ChillCC, such as name, email address, role, login session data, and connected account settings.
- Technical information such as server logs, device and browser information, IP address, access times, error logs, audit logs, and security event records.
- Access tokens and related authorization information needed to connect to Meta and Instagram APIs.
- TikTok account profile information, including account identifiers, username, nickname, avatar, authorization scopes, and account publishing settings.
- TikTok video information available through authorized APIs, including captions, video identifiers, thumbnails, publishing status, timestamps, and aggregate view, like, comment, and share counts.
- Videos, captions, privacy selections, interaction settings, commercial-content disclosures, and AI-content labels that a user explicitly submits for publishing to TikTok.
- TikTok access tokens and refresh tokens needed to maintain the account connection. These credentials are stored on the server and are not returned to the browser.
2. How We Use Information
ChillCC uses the information described above for the following purposes:
- To authenticate business users and connect authorized Instagram professional accounts.
- To display, organize, search, moderate, hide, delete, or reply to Instagram comments where permitted by the business user and Meta permissions.
- To display, organize, route, and reply to Instagram direct messages for customer support workflows.
- To connect an authorized TikTok account, show the current creator identity and publishing options, and publish a video only after the user confirms the caption, privacy level, interaction settings, disclosures, and music usage confirmation.
- To retrieve the user's own TikTok video list and aggregate performance counts for organization and reporting.
- To monitor TikTok upload and publishing status and report success or failure to the user.
- To provide inbox, customer service, assignment, notification, audit, and operational features.
- To maintain security, prevent abuse, investigate errors, enforce access controls, and protect the service.
- To comply with legal obligations, platform policies, and enforceable requests from authorities where applicable.
3. Legal and Platform Basis
ChillCC processes TikTok, Meta, and Instagram platform data only after a user authorizes access and grants the required permissions. Users are responsible for connecting only accounts they are authorized to use and for ensuring they have the necessary rights to publish submitted video, audio, captions, and other content.
4. Sharing and Disclosure
ChillCC does not sell personal information. We may share information only as needed to operate, secure, and support the service, including with:
- Infrastructure, hosting, database, storage, monitoring, and security service providers acting on our behalf.
- TikTok, Meta, and Instagram APIs as required to provide requested features and maintain connected account authorization.
- Authorized business users and administrators within the same ChillCC workspace.
- Legal, compliance, or security recipients when required by law, platform policy, or to protect rights, safety, and service integrity.
5. Retention
ChillCC retains information only for as long as reasonably necessary to provide the service, support customer service workflows, maintain security, comply with legal obligations, resolve disputes, and enforce agreements. A business user may request deletion of connected account data at any time. Backup, audit, and security logs may be retained for a limited period before they are deleted or anonymized according to operational and legal requirements.
6. Data Deletion
Users may request deletion of ChillCC data related to a connected TikTok or Instagram account by following the instructions at Data Deletion Instructions. Users may also revoke ChillCC access in their TikTok, Meta, or Instagram account settings. After a verified deletion request, ChillCC will delete or anonymize relevant data unless retention is required for legal, security, fraud prevention, or compliance reasons.
7. Security
ChillCC uses administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. These safeguards may include access controls, encryption in transit, restricted administrative access, audit logging, and operational monitoring. No online service can guarantee absolute security.
8. International Transfers
Information may be processed and stored in countries or regions where ChillCC or its service providers operate. When information is transferred internationally, ChillCC uses reasonable safeguards appropriate to the nature of the information and applicable legal requirements.
9. Children's Privacy
ChillCC is intended for business use and is not directed to children. ChillCC does not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date.
11. Contact
For privacy questions, data access requests, or deletion requests, contact ChillCC at meiyijing998@gmail.com.